Accessibility Statement

Bella Machina is committed to ensuring digital accessibility for all users, including people with disabilities. We strive to continually improve the user experience for everyone and adhere to accessibility standards. Our website is designed to be compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.

Our Commitment

We believe that everyone should have equal access to information and services, regardless of their abilities. This commitment extends to our website, where we aim to provide a seamless and inclusive experience. To fulfill this goal, Bella Machina is dedicated to:

• Ensuring that our website conforms to WCAG 2.1 level AA accessibility standards.
• Regularly auditing our website to identify and address accessibility barriers.
• Training our staff on accessibility best practices.
• Seeking feedback from users to improve the accessibility of our website.

Accessibility Features

We have implemented several features to enhance the accessibility of our website:

• Alternative Text: All images include descriptive alternative text, allowing screen readers to convey the content and purpose of the images to users.
• Keyboard Navigation: Our website can be navigated entirely using a keyboard, ensuring access for users who cannot use a mouse.
• Clear and Consistent Structure: We use headings, lists, and other semantic HTML elements to structure our content in a clear and consistent manner, making it easier for users to understand and navigate.
• Color Contrast: We maintain sufficient color contrast between text and background colors to ensure readability for users with low vision.
• Resizable Text: Users can easily adjust the text size on our website without losing content or functionality.
• Form Labels: All form fields are properly labeled, making it easier for users to understand the information being requested.
• ARIA Attributes: We use ARIA (Accessible Rich Internet Applications) attributes to provide additional information to assistive technologies, enhancing the accessibility of interactive elements.
• Video Captions: All video content includes captions or transcripts, making it accessible to users who are deaf or hard of hearing.

Ongoing Efforts

Accessibility is an ongoing effort, and we are continuously working to improve the accessibility of our website. This includes:

• Performing regular accessibility audits using automated tools and manual testing.
• Updating our website content and design to address any identified accessibility issues.
• Staying up-to-date with the latest accessibility standards and best practices.
• Soliciting feedback from users with disabilities to inform our accessibility efforts. We collaborate with accessibility consultants like AccessibileWeb.it in Florence to perform regular audits and receive up-to-date guidance on improvements.

Known Limitations

Despite our best efforts to ensure accessibility, some limitations may exist on our website. For example, some older PDF documents may not be fully accessible. We are working to address these limitations and provide accessible alternatives whenever possible.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us at:

• Email: accessibility@bellamachina.it
• Phone: +39 0771 17451 (Ask for the Accessibility Coordinator, Isabella Rossi)
• Address: Via Tornabuoni, 1, 50123 Firenze FI, Italy

We will do our best to respond to your feedback in a timely and helpful manner. We aim to respond to all accessibility inquiries within 5 business days.

Conformance Status

This website is partially conformant with WCAG 2.1 level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard.

Assessment Approach

Bella Machina assessed the accessibility of this website through the following approaches:

• Self-evaluation: Bella Machina internally evaluated the website using both automated tools (e.g., WAVE, Accessibility Insights) and manual testing methods.
• External evaluation: Bella Machina partnered with AccessibileWeb.it, an independent accessibility consultant located in Florence, to conduct a comprehensive accessibility audit of the website.

Formal Complaints

Bella Machina strives to address all accessibility concerns promptly and effectively. If you believe that Bella Machina has failed to provide accessible content or services, or has otherwise violated accessibility laws, you may submit a formal complaint. The complaint should include:

• Your name, email address, and phone number.
• A detailed description of the accessibility barrier encountered.
• The URL or location of the specific content or service in question.
• Any supporting documentation or information that may assist in resolving the complaint.

Please submit formal complaints to:

• Isabella Rossi, Accessibility Coordinator
• Email: accessibility@bellamachina.it
• Address: Via Tornabuoni, 1, 50123 Firenze FI, Italy

Bella Machina will investigate all formal complaints and respond within 10 business days with a plan for resolution. We will work diligently to address the accessibility barrier and prevent future occurrences. If you are not satisfied with the response or resolution provided by Bella Machina, you may also file a complaint with the appropriate regulatory authorities in Italy responsible for enforcing accessibility laws. For example, you can reach out to the Agenzia per l'Italia Digitale (AgID) for guidance.

Date

This accessibility statement was last updated on October 26, 2023.